A- About the Product Warranty Policy:
The warranty period for products and accessories will be determined by the manufacturer.
Warranty services provided by brands or manufacturers are the responsibility of the respective manufacturer or brand. This includes the availability of spare parts, repair timelines, and the quality of repairs. Customers must contact the brand’s warranty service provider directly for any complaints or concerns.
The original invoice must be presented to verify the serial number and confirm the warranty period. If the device was supplied with a warranty card, customers must provide it to the service center in order to process the warranty claim.
Any repair or replacement carried out under warranty will not extend or renew the original warranty period. Warranty conditions are governed by the device manufacturer. If there is a delay in resolving a warranty claim, customers may seek compensation directly from the service provider in accordance with applicable government regulations. HNAK shall not be responsible for such compensation.
Warranty repairs will be performed by authorized service centers. For products purchased through a brand, the warranty terms and conditions of that brand shall apply.
The lifespan of devices may vary. Customers can refer to the device manual or contact the manufacturer for additional information.
A.2 - Warranty Provided by Manufacturer or Brands:
The device warranty is provided by the manufacturer or its authorized service provider and is governed by the manufacturer’s warranty terms and conditions, which can be found in the user manual or on the manufacturer’s official website. To obtain warranty services, customers must contact the manufacturer or its authorized service centers directly in accordance with the applicable procedures and regulations.
Warranty services carried out by brand service centers are not the responsibility of HNAK. This includes the availability of spare parts, repair turnaround times, and the quality of repair work. Customers must contact the warranty service provider directly regarding any complaints, inquiries, or concerns.
Replacement products and repaired products or parts will only be delivered to addresses within the territory where the original purchase was made. Refunds will only be issued to accounts located within the same purchase territory.
For any additional information or clarification, please contact our customer service team.
Email: [email protected]